Cancellation and refunds

The details you need, in one place.

Consent is required before instant access.

The customer agrees to instant download before access starts.
The customer confirms they understand the cancellation right changes once the supply of digital content begins.
The confirmation email records the instant-download consent state.

For eligible distance sales, customers normally have 14 days to cancel without giving a reason.
For Direct Download digital content, the checkout and download flow asks for express consent to instant access and acknowledgement that the 14-day cancellation right is lost once the supply of digital content begins.
If that consent is not captured correctly before download or streaming starts, the customer may keep the 14-day right to cancel without paying for the digital content.

Customers can contact support@jestechsoftware.com to cancel or ask a refund question.
Where cancellation rights apply, the customer can use a clear written statement by email including their name, account email, order reference where known, product, and the cancellation request.
The account area or support route acknowledges cancellation and end-of-contract requests in a durable format.

Refund decisions follow these terms, statutory rights, the product delivery state, and the payment provider route used.
For subscriptions, cancellation and renewal handling is visible through the customer account or the hosted provider portal when available.
Purchase-order customers should use the Contact route so invoice, PO, and fulfilment status can be checked before action.